Online Payments & Refund Policy

Methods of Payment

We have selected WorldPay to manage the processing of payments through our website.
WorldPay’s payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. WorldPay’s e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet. With WorldPay, you are provided with a variety of options for payment. This includes Visa, MasterCard, Maestro and JCB. Please note credit card payments are not accepted.

If a customer is applying for a tenancy at a property and the application is unsuccessful, or if you withdraw (this includes failing to take action requested by us in the required timeframe in order to progress your application within a period of three working days) then the non – refundable application fees will not be refunded. If the property concerned has been already let to another applicant, then a full refund will be issued within 14 days. Once a tenancy agreement is signed by all parties then it will become a legally binding contract. All payment terms will be subject to the prevailing tenancy agreement for the property concerned, this includes tenancy deposit and rent payments. Dove Properties and Estates Limited do not offer refunds where a customer changes his or her mind or is subject to a change of circumstances. Any applications for a refund will be judged on a case by case basis and, if applicable, will refer to the tenancy agreement concerned. Any applications for refund should be sent to info@doveproperties.co.uk and will be responded to within 14 days.

We are committed to security of your information and will investigate reported unauthorised usage of an account immediately.

Data Storage

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. WorldPay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.