Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dove Properties and Estates Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Dove Properties and Estates Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 430 Ecclesall Road Sheffield S11 8PX. Our company registration number is 5402824 registered in the UK. The term ‘you’ refers to the user or viewer of our website.  Our VAT number is 980 772 682.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Online Payments Refund Policy

Methods of Payment
We have selected WorldPay to manage the processing of payments through our website. WorldPay’s payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. WorldPay’s e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet. With WorldPay, you are provided with a variety of options for payment. This includes Visa, MasterCard, Maestro and JCB. Please note credit card payments are not accepted.

If a customer is applying for a tenancy at a property and the application is unsuccessful, or if you withdraw (this includes failing to take action requested by us in the required timeframe in order to progress your application within a period of three working days) then the non – refundable application fees will not be refunded. If the property concerned has been already let to another applicant, then a full refund will be issued within 7 days. Once a tenancy agreement is signed by all parties then it will become a legally binding contract. All payment terms will be subject to the prevailing tenancy agreement for the property concerned, this includes tenancy deposit and rent payments. Dove Properties and Estates Limited do not offer refunds where a customer changes his or her mind or is subject to a change of circumstances. Any applications for a refund will be judged on a case by case basis and will refer to the tenancy agreement concerned. Any applications for refund should be sent to info@doveproperties.co.uk and will be responded to within 14 days.

We are committed to security of your information and will investigate reported unauthorised usage of an account immediately.

Data Storage
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. WorldPay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.