Welcome to your new home!


First of all we would like to welcome all new tenants to your new property and hope that you enjoy your stay. To assist you during your stay I have included in this email some valuable information relating to common issues that may arise during your tenancy. There is also further information in your welcome pack.


 First of all the Security of our tenants is of upmost importance to us and we would like to remind you all to be conscious of the security of the property at this time of year especially.  Unfortunately student properties can be targeted by thieves looking for  opportunities, which can be found with less experienced householders.   Please take care to make sure that doors are kept locked and that open windows are not left unattended. Also make use of any alarms provided when you are not in the property.

 Also be careful not to leave valuables, e.g. computers/laptops, playstations, iphones etc on display where they can be seen through windows by passers by. We would also recommend that you keep the lounge or kitchen light on if you go out in the evening, indeed a timer switch might be a good idea.

We would recommend that all tenants have some form of Contents insurance in place in the event of loss or accidental damage to property, you may wish to check with your parents' home insurance policy that may stretch to cover "items away from home".

  Waste and Recycling

 For a General information on waste and recycling please see http://veolia.co.uk/sheffield/home-collections/home-collections/student-guide-waste-and-recycling  -  The Veolia Website has all the information you will need in regards to collection dates and what Colour bins are for what sort of waste.

 The council only operate a fortnightly collection service, alternating between your blue recycling bin & box and the normal household refuse black bin. Therefore please make sure you are aware of these date - it is your responsibility to make sure that you bins are out for collection on the evening before the specified date and that the correct refuse is in the designated bin. The council will not collect the recycling bin if it is mixed with household refuse.  If the black bin is too heavy or the lid is open the bin will not be collected. Please make sure that bins lids are fully closed and recycling is not mixed with household refuse. If refuse is not collected due to one of the above reasons, it is your responsibility to get rid of it by taking it to the council tip to dispose of it properly. See: https://www.sheffield.gov.uk/environment/waste/reducingrecycling/recyclingcentres.html

 If you find any of your bins are missing or broken upon moving in please call the Veolia customer services team on 0114 273 4567 and they will make arrangements to repair or replace your bin.

 Condensation Mould

 We find that many student properties become prone to Black or Green Mould due to under-heating by the tenants in an effort to save money on heating bills. Unfortunately every home gets condensation when moisture or steam is produced and where there are variations in air temperature. If this air is cooled by contact with a cold surface such as a mirror, window or exterior wall, the water vapor will turn into droplets of water – this is 'condensation'. This then will turn to Green or Black Mould if left.

How can I prevent condensation?

 You will get less condensation if you keep your home warm most of the time, but other measures you can take include:

 Leave some background heat on in the Autumn, Winter and Spring months (at least 2 hours in the morning and 2 hours in the evening)

  • Adequate ventilation - open windows slightly if they begin to mist up to eradicate humid air. For security reasons do not leave open windows “unattended”
  • Do not dry wet clothes on radiators without opening windows slightly to provide adequate ventilation. Try to dry wet clothes outside or in tumble driers if provided.
  • Keep internal doors closed and open windows to ventilate the room when cooking or when taking showers or bathing.
  • Avoid allowing kettles or pans to boil for longer than necessary.
  • If you have an extractor fan, use it when cooking or washing. Do not turn Bathroom Extractor fans off

 The above is not meant to be an inclusive list.  Please use good commonsense in your own interests to reduce the levels of moisture in the air.


Please ensure that you inform the current Gas, Electric & Water suppliers that you have moved in as soon as possible once the first person has collected keys. We will issue a "Welcome Pack" to tenants collecting keys from our office, this will contain details of the current utility suppliers, along with the correct meter readings from the start of the tenancy.

Failure to notify the utility suppliers may result in them accessing the property and installing pre-payment meters in the property, which are strictly prohibitted under the terms of your contract.

Useful Links


South Yorkshire Police Information for students - www.southyorks.police.uk/content/student-safety


Sheffield City Council Parking Permits - https://www.sheffield.gov.uk/roads/travel/driving/parking/parking-permits.html


Bin Collection Days - http://veolia.co.uk/sheffield/collections-home/collections-home/collection-day-finder 


Veolia - http://veolia.co.uk/sheffield/home-collections/home-collections/student-guide-waste-and-recycling


Northern Powergrid - Check Electric Supplier, Check if there's a Power Cut - http://www.northernpowergrid.com/


Check Gas Supplier - 0870 608 1524


 On behalf of all the staff at Dove Properties we hope you enjoy your tenancy and find your new property comfortable and welcoming. If you have any queries we are here to help,  please do not hesitate to contact us.