Covid-19 Viewings Procedure

If you wish to book a viewing with our agency, please be aware that we are operating under the current Covid-19 guidelines. The health and safety of our viewers, tenants and staff is paramount.  

In the first instance we advise that you carefully consider your group size, where you want to live and what type of property you are looking for, so as to reduce any unnecessary viewings for yourself and our current tenants, with COVID-19 in mind. Once you are confident of your search requirements, where available, we will look to provide you with a virtual tour of the property. These are available on our website or you can contact the office and we can send you a link to view, which you can distribute amongst all potential housemates.  Alternatively, we will offer a remote viewing service whereby one of our team will call you at an agreed time from the property to show you around via a video call. We would ask that you arrange for all other potential housemates (where applicable) to watch this tour at the same time.

If you are keen to proceed with the property after either the video tour or the live video tour, we would then look to arrange an actual physical viewing.  We will only be able to initially show a maximum of 2 of your group around the property and only ever one at a time due to government social distancing measures affecting our industry.  Beforehand we will ask the current tenants, where applicable, to confirm that no -one in the household has any symptoms of Covid-19 or has not been told by a medical professional to self-isolate. Once this is confirmed we will ask them to socially distance by moving to another part of the property, for example outside whilst the viewing is carried out.  The 2 metre social distancing procedure must apply wherever possible. Please avoid touching any surfaces in the property and ensure you bring your own PPE (gloves and masks) as well as using hand sanitizer immediately upon entering and exiting the property. Viewings will last no longer than 10 minutes.

If you require further information after your viewing, please discuss outside of the property whilst distancing or alternatively call us at the office on 0114 2660 660. In a further change to our standard procedure we will not be handing out any paper property brochures.

A text will be sent to you the day before any actual physical viewings to confirm if you or any of your household have any symptoms of Covid-19 or have been told by a medical professional to self-isolate. You must advise us if this is the case and we will look to rearrange the viewing. To ensure your safety, and that of our staff and current tenants in the property, we require that you check the latest government guidance at: 

https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak

and ensure you follow the necessary guidance provided.

We thankyou for your co-operation and support

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